• The quality of public services in the Crimea check mystery shoppers

  • Chapter Republic of Crimea Sergey Aksenov instructed the Minister of economic development Andrey Melnikov to check the quality of services in state organizations with the help of "mystery shoppers". The Minister on Friday, July 14, wrote on his page on Facebook.

    "The Ministry has held consultation meetings with all the authorities that provide public services, so they made "mistakes" and conducted its own audit of the rules of service. Carry out the operation "mystery shopper"," — said Melnikov.

    The Minister also stressed that the government of the region "is especially important in view of the Crimean population about "weaknesses" in provision of specific services" and asked Crimeans to share their suggestions and comments.

    In February 2016, the head of Aksenov requested Vice-Prime Minister, Minister of internal policy, information and communications of the Republic of Dmitry Polonsky to conduct an internal investigation into the sale of places in the queue in the MFC of Simferopol. Aksenov then described the situation as shameful.

    "Secret buyer" method of research used to assess the quality of services. Trained staff carry out checks under the guise of real customers.


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